Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you", "your") and David Lewis (ABN 70 249 019 578) of Western Australia 6028, Australia(referred to in these Terms as "Macrotrack", "we", "us", "our"). By creating an account or using the Macrotrack service at macrotrack.com.au (the "Service"), you agree to be bound by these Terms.

Effective date: 18 May 2026

1. The Service

1.1 Macrotrack is a calorie and macronutrient tracking tool delivered as a Progressive Web App. The Service helps you record what you eat, set daily nutrition targets, and review your intake over time.

1.2The Service is provided on an "as is" and "as available" basis. We may add, change, suspend or remove features at any time.

2. Not Medical or Dietary Advice

2.1 Macrotrack is a general-purpose tracking tool. It is NOT medical, nutritional, dietetic or fitness advice and must not be used as a substitute for professional advice from a doctor, dietitian, nutritionist or other qualified health practitioner.

2.2 Nutrition data shown in the Service may be incomplete, out of date, or inaccurate. You should verify nutritional information before relying on it for any health-related decision.

2.3 You should consult a qualified health practitioner before starting any diet, weight-loss program, or new pattern of food intake — particularly if you are pregnant, breastfeeding, under 18, over 65, or have a medical condition such as diabetes, an eating disorder, kidney disease, or food allergies.

2.4 To the maximum extent permitted by law, we accept no responsibility for any health outcome arising from your use of the Service.

2.5 Allergens, ingredients, and food safety. Macrotrack displays nutritional macro data only (calories, protein, carbohydrates, fat) and product names. The Service does NOT display allergen warnings, ingredient lists, or food-safety information of any kind. You must not rely on the Service for any decision relating to food allergies, intolerances, dietary restrictions, religious dietary requirements, or contraindications with medications. Always verify ingredients, allergens, and food-safety information directly on the physical product packaging or with the manufacturer.

2.6 Artificial intelligence outputs. Portions of the Service (including AI Photo, AI Describe, and the nutrition-label OCR) are produced by artificial intelligence and large language model systems. AI-generated estimates may contain errors, may not be accurate or reliable, and can reflect biases present in the data used to train the underlying models. We do not guarantee the accuracy, completeness, or usefulness of any AI-generated output and accept no liability for decisions you make in reliance on it. AI estimates are starting points for your review — always confirm before logging.

2.7 Barcode database. Where the Service displays nutrition information sourced from the Open Food Facts community database, that information has been contributed by third parties (members of the Open Food Facts community) and has not always been reviewed by qualified persons. We make no representations as to its accuracy and recommend you verify against the physical packaging.

3. Accounts

3.1 You must be at least 16 years old to create a Macrotrack account.

3.2 You must provide a valid email address. You are responsible for keeping your password and PIN confidential and for all activity that occurs under your account.

3.3 You must notify us promptly at support@macrotrack.com.au if you believe your account has been compromised.

3.4 You may close your account at any time from the Settings screen, or by emailing us. Closure will trigger deletion of your personal data in accordance with our Privacy Policy.

4. Subscriptions — Macrotrack Pro

4.1 Some features (the "Pro Features", currently AI-powered meal description parsing and AI photo estimation) require a paid subscription to Macrotrack Pro.

4.2 Subscriptions are billed in advance on a recurring monthly or annual basis at the price displayed at the point of purchase (in Australian dollars and inclusive of GST where applicable). The current price is shown on the Upgrade screen at the time of subscription.

4.3 Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. If you do not cancel before the end of your free trial, your card will be charged the applicable price and your subscription will continue automatically.

4.4 You can cancel at any time from the Macrotrack Pro management page (powered by Stripe Customer Portal). Cancellation takes effect at the end of the current billing period; you keep Pro access through the end of that period. We do not provide pro-rata refunds for unused time except where required by Australian Consumer Law.

4.5 We may change Pro pricing on at least 30 days' notice. Continued use after the change takes effect constitutes acceptance.

4.6 Payments are processed by Stripe Payments Australia Pty Ltd. We do not store full payment card details on our servers.

4.7 Nothing in these Terms excludes or limits the consumer guarantees under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). You may be entitled to a refund or replacement where required by that Law.

5. Your Content

5.1 You retain ownership of all content you submit to the Service (food entries, photos, weight readings, meal templates and so on) (your "Content").

5.2 You grant us a non-exclusive, worldwide, royalty-free licence to store, process, transmit and display your Content solely to operate and improve the Service for you. We will not sell your Content or use it for advertising.

5.3 You represent that you have all rights necessary to submit your Content and that it does not infringe the rights of any third party.

6. Acceptable Use

You must not, and must not attempt to:

• (a) reverse engineer, decompile or extract the source code of the Service except as permitted by law;
• (b) use the Service to harass, defame or harm any person;
• (c) submit content that is unlawful, sexually explicit, hateful or that depicts a minor in a harmful way;
• (d) scrape, bulk-extract or republish data from the Service;
• (e) interfere with the Service's security, integrity, or availability (including via denial-of-service, brute force, or exploitation of vulnerabilities);
• (f) use the Service to build a competing product;
• (g) abuse the AI features (for example, by submitting non-food prompts, prompts intended to evade content filters, or scripted bulk requests).

7. Intellectual Property

7.1 The Service, including its source code, design, brand and trademarks, is owned by us or our licensors and is protected by Australian and international intellectual property laws.

7.2 You receive a limited, revocable, non-transferable licence to use the Service for personal, non-commercial use in accordance with these Terms.

8. Third-Party Services

8.1 The Service relies on third-party services, including (without limitation): Amazon Web Services (hosting); Anthropic's Claude models hosted on Amazon Bedrock (AI features); Open Food Facts (the community-maintained product database, used for barcode lookups; data licensed under the Open Database License (ODbL) with contents under the Database Contents License); Stripe (payments); a Web Push notification provider (reminders); and Google LLC (Google Analytics 4, for aggregate usage analytics — see our Privacy Policy for details).

8.2 Your use of those third-party services is subject to their own terms. We are not responsible for outages, errors, or changes in third-party services that affect the Service.

9. Suspension and Termination

9.1 We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if continued provision of the Service is no longer commercially viable for us.

9.2 On termination, your right to use the Service ends immediately. Subject to clause 4.4 (refunds) and our Privacy Policy (data deletion), we have no further obligations to you.

10. Disclaimers and Limitation of Liability

10.1 To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including without limitation any implied warranties of merchantability, accuracy, quality, title, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your requirements, produce specific results, operate uninterrupted, be free from errors or harmful elements, or that errors will be corrected.

10.2 To the maximum extent permitted by law, under no circumstances will Macrotrack be liable to you or any third party for (a) any indirect, incidental, special, reliance, exemplary, punitive or consequential damages of any kind whatsoever; or (b) any loss of profits, revenue, data, use, goodwill, business opportunity, or other intangible losses, even if Macrotrack has been advised of the possibility of such losses. This limitation applies to all claims, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory.

10.3 To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with the Service, the Terms, or your use of the Service is limited to the greater of (a) AUD $500 or (b) the total amount you paid us for the Service in the 12 months preceding the event giving rise to the liability.

10.4 Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. Where the ACL applies a consumer guarantee that cannot be excluded and we are entitled to limit our liability for breach of that guarantee, our liability is limited at our option to: (i) supplying the Service again; or (ii) the cost of having the Service supplied again.

11. Indemnity

You indemnify us against any loss or liability we suffer arising from your breach of these Terms, your misuse of the Service, or your infringement of any third-party right.

12. Changes to these Terms

12.1 We may change these Terms from time to time. Material changes will be notified by email to your account address or via an in-app notice at least 14 days before they take effect.

12.2 Continued use of the Service after the change takes effect constitutes acceptance.

13. Governing Law and Jurisdiction

13.1 These Terms are governed by the laws of Western Australia, Australia.

13.2 You and we submit to the exclusive jurisdiction of the courts of Western Australia, Australia and the courts of appeal from them.

14. Dispute Resolution

14.1 Informal resolution first. If you have a dispute with us, you must first contact us at support@macrotrack.com.au with a clear description of the dispute, what you have done about it, and the resolution you are seeking. You and we agree to engage in good-faith discussions for a period of at least thirty (30) days before commencing any court proceeding. Most issues can be resolved at this stage.

14.2 Time limit. To the maximum extent permitted by law, any action arising out of or related to these Terms or your use of the Service must be commenced within twelve (12) months after the cause of action accrues. Any action commenced after that period is permanently barred. This clause does not apply where a longer period is required by the Australian Consumer Law or any other law that cannot be excluded.

14.3 No mandatory arbitration. We do not require disputes to be resolved by arbitration. Either party may proceed to the courts of competent jurisdiction in accordance with clause 13 after the informal-resolution period has expired.

14.4 No class action waiver. Nothing in these Terms restricts your right to participate in any class action, group complaint, or representative proceeding that is available to you under Australian law.

15. Contact

Macrotrack — David Lewis
Email: support@macrotrack.com.au
ABN 70 249 019 578
Address: Western Australia 6028, Australia